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1. Reboot your computer and press the f12 key as soon as you see theDell screen that shows right before the Windows screen. If you miss it,just wait for Windows to finish starting and try again.
2. Now you should see the black boot menu screen. From here itdepends on which model of computer you have, but the steps are similar for all.
3. Use the up/down arrows to select “Diagnostics” or “UtilityPartition” or something similar and press the enter key.
4. A few pre-boot tests may run and ask you some questions. Answer asbest you can (these tests aren’t important now). At the end of these testspress any key to boot the utility partition.
5. Then the hardware diagnostics screen comes up while loading somesoftware, and then a menu with 4 buttons. Click on the “Custom Tests”button.
6. Check the Non-interactive tests only box near the top of the windowand select “All Devices” from the tree on the left.
7. Click “Run Tests” button.
8. Email or call the Help Desk with whatever error messages you get. If youdon’t get an error message, then your issue is probably software or networkrelated.