Frequently Asked Questions

Call 252-462-2436 or email if you have questions about connecting to water or sewer, fees, or related bills.

Call 252-462-2436 or email us to inquire about water and sewer policies and plans.

Contact Mike Phillips, Public Utilities & Facilities Director, at 252-462-2436 or by email.

You will need to complete the Application for Water Service Tap form (prices are given on the form). When payment is received for the tap you select, the tap will be installed within approximately two weeks if connecting to the existing water system. Once a tap is installed, a monthly tap discount fee of $20 will be charged until you connect your home to the county water system. When you are ready to connect to the water service tap, the application for water/sewer service form will need to be completed and the application fee and deposit paid. Once this has been done, the water meter will be installed.

If you are moving into a residence with an existing service, or you are ready to connect to an existing tap, the application for water/sewer service form and the fee/deposit payment are required. If you are renting, a copy of the lease is needed for our records. Apply online, or download the application below.

All customers are billed monthly. Bills are read around the 15th and mailed out by the last day of the month.

• Check Payments can be mailed to: 120 W Washington St, Suite 2004, Nashville, NC 27856
• Check or Cash payments can be paid at the Tax Collections Office in the Claude Mayo Administrative Building (Nashville) Monday through Friday from 8 a.m. to 5 p.m.
• Monthly automatic draft (drafted on the 5th of the month)
• A drop box is located at the back-parking lot entrance to the Administrative Building for after hours convenience.

• Utility service crew may be flushing lines in your area or turned the water off temporarily to work on the lines.
• Payments are due by the 15th of the month. 
• On the 25th of the month, your account is charged a $60 reconnection/delinquent fee and your water service will be turned off until the past due amount is paid in full.
• Service was turned off by prior renter/owner.
• Contact Nash County Public Utilities to establish the water account in your name.

Call the Office at 252-462-2436.

• One most common problem is the toilet. Test it for leaks by putting a few drops of dark food coloring in the tank. After 12 hours without flushing, if there is coloring in the bowl, the seal in your tank is leaking. Make sure the handle mechanism operates smoothly and the chain does not get caught under the flapper.
• Check faucet, shower, laundry, and water heater connections and the plumbing under the home.
• Fill out the complaint form or call Nash County Public Utilities. When our service employee arrives, make sure no water is in use. The meter will be re-read and checked for an indication of unexpected water usage. We will notify you with the findings.