Frequently Asked Questions

Dialing 9-1-1 is a free call from your home, business or cell phone. When dialing 9-1-1, the dispatcher will ask to confirm information such as:

• The name of the residence or business name
• The location you are calling from
• The phone number you are calling from.

The dispatcher will ask a series of questions to gather as much information as possible regarding the emergency you are reporting. We would ask that you remain patient and answer the questions the dispatcher is asking you. In many cases while you are on the phone with a dispatcher, another dispatcher is dispatching the requested assistance to your location. Please do not hang up until instructed to do so by the dispatcher.

We would encourage you to remain on the line and inform the telecommunicator that you dialed in error. Otherwise the telecommunicator will attempt to call the phone number back and depending on the nature, may dispatch law enforcement to the location to confirm that there is no problem.